Desktop Support
Support more than 100 users in a daily basis within investment firm operations. Able to extract 40% of the budgets for equipments and manpower by providing project oriented analysis, efficiency, and accurate information to support each system to users.
Experience as a system administrator. Duties included adding users to a Window 2003 OS server and also maintain a reliable print server for all the users.
Blackberry support in a global level with remote assistance and remote desktop. Help desk experience with maintenance issues and troubleshooting skills on LAN.
Analyst emailing issues with exchange servers and assist with the email support team for problems with configurations, oversea users with network issues, and provide step-by-step guidelines over phone and emails.
Documentation: elevation for multiple data centers as well as asset management. Created an Onboard Process Documentation for new hires in Technology Department.
PC blasting. Imaging multiple version of Window XP SP2 for different clients including traders, sales, and management. Provide backup solution to the main server in case of failover. Experienced with power outage and solutions to emergency situations.
Networking
Lay out cables, install and configure equipment, create/update network diagrams and documentation, troubleshoot and configured problems using network management tools.
Manage the inventory status, assist with daily change-over, upgrades, and server systems installation.
Asset management for network equipments such as servers, blades, cabinets, and cables categories.
Monitor emergency server changes with network administrators and assist with backup solution.
-----------------------------------------------------------------------------------------------------
Education
College level
Support and maintain connectivity for entire network of a college, including 134 switches that connected to about 500 faculty members and 6000 students daily.
Troubleshoot, backup, and revise configuration files as needed with Cisco IOS commands.
Accurate testing and analysis power consumption and heating issues within each cabinet by measure the temperature at different points.
Public school
Provide supports for iBook and iMacs in a daily basis for 450 users. Assist with installation and setting up wireless network for the LAN.
Troubleshoot iBook for upgrade installation of OS X 10.4.4. Maintain supports for wireless connections on Leopard.
Received training and setup for SMART Board™ in various classrooms.
Inventory all accessible devices for educators and students.
Maintain a reliable wireless connection within each classroom.
-----------------------------------------------------------------------------------------------------
Government Agency
MTA
Received, sort, and processed approximately 1,200 Mileage Source documents daily from 60 or more terminals, then prepared and labeled documents for internal and external audits.
Assisted and administrated the electronic Train Consist Web Application with more than 1000 supervisory employee users from Divisions of Service Delivery and Car Equipments Department.
WXXI PBS at Rochester
Assembled RF frequency signal systems consisted of Tsunami transmitters and receivers bases.
Examined constant breakdowns of storage servers and conflicts with recorded programs storage.
Wired Tsunami© transmitters to the antennas with a team of two professional electricians. |
